Mela bet Privacy Policy — Your Data, Our Responsibility

1. Introduction

Mela bet (https://melabet.app) takes your privacy seriously. This Privacy Policy is written in plain language for users in Bangladesh so you understand exactly what information we collect, why we collect it, and how we keep it secure.

By using the mela bet platform or creating an account, you agree to this Privacy Policy. This policy is part of our Terms and Conditions Read them together — both documents combined ensure your complete protection.

2. What Information We Collect

Mela bet only collects information that is necessary to provide our services and maintain security. We never ask for data we don't need.

3. How Information Is Collected

Mela bet collects your information in the following ways:

Directly from you

• Information you provide when filling out the registration form.
• Documents uploaded for KYC verification.
• Payment details provided during deposits or withdrawals.
• Information provided when contacting our support team.
• Information provided when claiming a promotion or bonus.

Automatically

• When you use the mela bet website or app, your device's IP address, browser type, and operating system are collected automatically.
• Browsing behavior is collected through cookies and similar technologies.
• Gaming and betting history is logged automatically.

4. Use of Information

Mela bet uses your information for the following purposes. Each use has a specific and legitimate reason behind it:

• Account Management: To create, verify, and manage your account.
• Payment Processing: To securely process deposits and withdrawals.
• KYC & Legal Compliance: For fraud prevention, age verification, and compliance with legal obligations.
• Service Improvement: To analyze usage patterns and improve the platform.
• Security: To detect suspicious activity and keep your account secure.
• Customer Support: To resolve your issues and provide support.
• Promotions: To keep you informed about offers and bonuses, with your consent.
• Responsible Gaming: To detect unusual gaming behavior and provide you with appropriate support.

Mela bet never uses your data beyond the purposes stated above. You will be informed before your data is used for any new purpose, and your consent will be obtained where required.

5. Data Sharing Policy

Mela bet does not sell your data to third parties. However, limited information may be shared in the following specific circumstances:

• Payment Processors: Only the transaction details required to process payments via bKash, Nagad, and Rocket are shared.
• KYC Service Providers: With approved verification services for identity verification purposes.
• Legal Authorities: Upon a valid court order or lawful request from a law enforcement authority.
• Technology Partners: With technology service providers essential to operating the platform — strictly for service delivery purposes.

6. Security Measures

To keep your data secure, mela bet uses multiple layers of security technology:

• SSL/TLS Encryption: Every data transfer on the website is secured with 256-bit encryption.
• Firewall Protection: Advanced firewall systems are in place to prevent unauthorized access.
• Two-Factor Authentication (2FA): Two-factor login verification is available to add an extra layer of security to your account.
• Regular Security Audits: Our systems are regularly audited by independent third-party experts.
• Restricted Access: Only authorized staff can access relevant data, strictly on a need-to-know basis.
• Data Backup: Data is stored in a secure, encrypted backup system.

7. Cookie Policy

Mela bet uses cookies on its website. Cookies are small text files stored on your device that help improve your experience on the site.

Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: To remember your preferences, such as language and theme settings.
• Analytics Cookies: To understand which parts of the site are used most — all data is kept anonymous.
• Marketing Cookies: Used to show you relevant offers — you can turn these off at any time.

You can manage cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

8. Data Retention Period

Mela bet does not retain your data longer than necessary. How long we keep it depends on the type of data and the purpose it was collected for:

• Account Information: For as long as your account is active, and for a minimum of 5 years after closure (as required by law).
• Transaction Records: Up to 7 years — in accordance with financial regulatory requirements.
• KYC Documents: Up to 5 years after account closure.
• Gaming History: Retained while your account is active, and for 2 years after closure.
• Support Conversations: 3 years from the date of last contact.
• Technical Logs: Up to 6 months.

9. Your Rights

As a mela bet user, you have the following rights over your personal information:

• Right to Access: You can find out what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You can request deletion of your data under certain conditions.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
• Data Portability: You can request a copy of your data in a standard, portable format.

To exercise these rights support@melabet.appto send us an email. We will respond within 30 days of receiving your request. Please note that due to legal obligations, some data may not be immediately deletable.

10. Protection of Minors' Data

Mela bet is strictly for adults (18+). We do not knowingly collect data from anyone under the age of 18.

If we have reason to believe that a minor has registered on mela bet, we will immediately close that account and securely delete all collected data.

11. Changes to the Privacy Policy

Mela bet may update this Privacy Policy when necessary. Users will be notified of significant changes via email or platform notification.

Every update will be noted at the top of this page under "Last Updated." Continued use of mela bet after any changes means you accept the revised policy.

12. Contact Us

If you have any questions about our Privacy Policy or any requests regarding your personal data, please contact us:

• Email: support@melabet.app
• Help Center: Visit the Help Center
• FAQ: Visit the FAQ Page

All requests are responded to within 30 business days. Urgent matters are typically addressed within 24–48 hours.